Unless otherwise requested, rooms are configured with one bed as the standard bed arrangement, except Family Rooms which instead are configured with one queen bed and two single beds as the standard arrangement.
Please advise us of the number of guests and your preferred bed configuration at the time of booking. Bed configurations are different by room type and subject to availability. If no specific preference is requested, the room will be prepared with one bed.
Please note that Standard Atrium Rooms do not have external windows. These rooms have one non-splittable queen bed and lack the capacity to accommodate any additional rollaway bed. We recommend reviewing the room description carefully before making your reservation.
Photos displayed on our website (www.savoyhotel.com.au) are for reference purposes only. Actual room layouts, furnishings and views may vary.
Check-in and Check-out
Check-in: From 2:00 pm to 11:00 pm. If you expect to arrive after 11:00 pm, please notify the hotel in advance. After-hours check-in must be prearranged.
Check-out: By 10:00 am. Late check-out is subject to availability and may incur an additional charge.
Payment Policy
We accept Visa, Mastercard and American Express.
A valid photo ID is required upon check-in.
Credit card verification may be required at check-in to confirm that the cardholder is present. If the cardholder will not be present, prior credit card authorisation is required.
For direct bookings, the full booking amount will be charged to the nominated credit card 48 hours prior to arrival. For Christmas and New Year bookings, full payment may be processed 7 days prior to arrival instead.
Please ensure sufficient funds are available on your nominated card. If payment cannot be processed, your reservation may be subject to cancellation.
Cancellation and Amendment Policy
Direct bookings may be cancelled or amended up to 48 hours before the scheduled arrival date without penalty. Cancellations or amendments made within 48 hours of arrival, or failure to arrive (no-show), will incur a charge equal to the full booking value.
Christmas and New Year bookings are subject to a 7-day cancellation policy, instead of the usual 48-hour rule.
Friday and Saturday bookings, peak-season bookings, and Christmas and New Year bookings may be subject to special cancellation and amendment conditions. Please refer to your booking confirmation for the terms and conditions that apply to your reservation.
Non-Smoking Policy
The hotel is 100% non-smoking. Smoking or vaping inside guest rooms or any indoor areas of the hotel is strictly prohibited.
A $150 cleaning fee will be charged if evidence of smoking or vaping is found in the guest room.
Occupancy & Minors
Guests under 18 years of age must be accompanied by a parent, legal guardian or responsible adult staying in the room.
Only the registered number of guests may occupy each room.
Noise, Parties and Guest Conduct
Parties and gatherings are strictly prohibited. Excessive noise, disruptive behaviour or conduct that disturbs other guests will not be tolerated.
The hotel reserves the right to require any guest who breaches these conditions to leave the property immediately without refund.
No Pets Policy
For the comfort, safety and wellbeing of all guests, pets are not permitted anywhere on the hotel premises, including guest rooms and common areas.
Guests who bring a pet onto the premises may be required to remove the animal immediately. Additional cleaning or damage charges may apply if a pet has been brought into a guest room.
This policy does not apply to assistance animals recognised under applicable Australian law. Guests travelling with an assistance animal are encouraged to contact the hotel prior to arrival so we can assist with their stay.
Lost Property and Items Left Behind
Guests are responsible for ensuring that all personal belongings are removed from their room upon check-out.
Any items found after check-out will be recorded and, where appropriate, held for up to 30 days.
Guests who wish to retrieve an item must arrange collection from the hotel within the applicable holding period.
The hotel does not arrange postage, courier services or delivery for items left behind.
For hygiene and safety reasons, perishable food, rubbish, opened toiletries and other unsuitable items may be disposed of immediately.
Unclaimed items may be disposed of after the applicable holding period in accordance with NSW law. Certain valuable items, personal documents and identification may be subject to different retention, notification and disposal requirements.
The hotel cannot guarantee that a reported lost item will be located or recovered.
Privacy
Savoy Double Bay Hotel respects your privacy. Personal information collected during the booking process is used to process your reservation, communicate with you regarding your stay, comply with legal obligations and provide our services.
Your personal information will be handled securely and will not be shared with third parties except where required by law or where necessary to facilitate your booking, payment or stay.
Reservation of Rights
Savoy Double Bay Hotel reserves the right to modify the terms and conditions at any time without prior notice.
Should any dispute or issue arise, the hotel reserves the right, in our sole discretion, to modify, interpret and make the final and conclusive decision.
